IVR for Seamless Call Tracking, Routing and Recording
An Internet-based calling system-IVR, built within the education CRM that seamlessly tracks, records, and routes counsellor calls with a virtual number.
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Preferred by 500+ institutes
Build the Calling Flow with a Virtual Number
Assign a unique DID (Direct Inward Dialing) number to your institute and create a central hub for all incoming calls, improving accessibility and efficiency.
Key Features
- Unique numbers that look like STD codes allow you to establish a local presence in multiple regions.
- Some numbers exactly look like your mobile number to enhance familiarity and encourage increased call responsiveness.
- You can also choose from toll-free numbers to minimize call costs for your students and provide them with a cost-effective way to reach your institute.
Seamless Routing of Inbound Calls
Customize your IVR system to direct calls either to counsellors first and then to students, or the other way around, depending on your specific needs.
Key Features
- Direct incoming calls efficiently to designated counsellors using Call forwarding, ensuring adherence to predefined rules or criteria.
- Use Round Robin to distribute leads among counsellors sequentially, optimizing workload and response times.
- Streamline lead management with the Sticky Agent feature, ensuring that leads are seamlessly directed to the rightful lead owners.
Mobile Independent Advance Features
With our softphone calling feature, agents can make calls directly from their laptop or desktop, eliminating mobile device dependency and improving accessibility.
Key Features:
- Streamline calls by eliminating manual dialling with our built-in Click-to-Call feature, enhancing counsellor productivity.
- Automatically capture missed calls to ensure no opportunity is lost and enable prompt follow-up.
- Instantly access lead information and interaction history for effective communication through Smart caller dialogue.
Reporting and Analytics for In-Depth Insights
Harness the power of data to optimize your institute’s communication strategies, increase efficiency, and provide the best possible support to your students.
Key Features:
- Monitor call handling times, conversion rates, and overall productivity to ensure your admissions team is operating at its best.
- Review call recordings to evaluate the quality of counselling and ensure that your students receive the best support.
- Create customized reports on a daily, weekly, or monthly basis to keep a close eye on your institute’s performance.
Our Customers 
us
ExtraaEdge is an incredibly dynamic and trustworthy platform that truly understands our needs and bridges the gap with technology by providing effective solutions. Whether it’s from a counsellor’s or an admin’s perspective, most of the changes we require in the CRM are implemented in a very short span of time. One of the things we love most is how user-friendly it is and our team adapted to it very quickly. Creating new reports on our own, without having to rely on the developer team, has been a game-changer.
Silky Jain Marwah - Executive Director, Tula's Institute
I am very happy with ExtraaEdge and the amazing support they provide to our team at K11. My team never misses out on leads because the system sends timely reminders, whether it’s 5 or 10 minutes in advance, ensuring they call at the right time and don’t waste any time. The seamless integrations are another big plus, making our workflow smooth and hassle-free. What I love the most are the analytics and reports, which give us valuable insights to make better decisions. I highly recommend it to anyone looking for a reliable CRM.
Kalyani Kaizzad Ccapadia - Co-founder & CEO, K11 School of Fitness Sciences
When it comes to reaching out to students, ExtraaEdge CRM saves a lot of our efforts. All the analytics & reports were readily available. We went ahead with ExtraaEdge because of their awesome support team who handled our complex requirements quite easily.
Prachi Hajela - Manager India & South Asia, Manchester Metropolitan University
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FAQs
An Interactive Voice Response (IVR) system greatly streamlines the admissions process for educational institutions. It offers a user-friendly interface with a welcome message and menu options, guiding students through program details, application criteria, and deadlines. The IVR acts as an informational hub, providing answers to FAQs, details on events, and guidance on document submission.
Additionally, the IVR system directs calls to the right admissions counsellors based on factors like region, preferences, and expertise. This smart call routing ensures quick connections to counsellors who can offer personalized help.
Whether in real-time or through a callback, this streamlined approach makes the admissions process more efficient for students, providing targeted assistance aligned with their specific needs.
IVR systems are highly beneficial for admissions counsellors in various ways. Here’s a comprehensive explanation of how an IVR system can be useful for admissions counsellors:
- Centralized Hub: Assign a unique DID number for streamlined communication and increased efficiency.
- Efficient Inquiry Handling: Provides automated responses to common questions, allowing counsellors to focus on more complex issues.
- Call Routing: Directs calls to the appropriate counsellor based on inquiry type, streamlining communication.
- Data Collection and Analytics: Gathers valuable data on preferences and feedback, aiding counsellors in tailoring interactions.
- Quality Assessment: Utilize call recordings to ensure high-quality counselling and continuous improvement.
- Sticky Agent Feature: Streamline lead management by directing leads to designated counsellors.
The integration of the IVR system with CRM is a critical component for optimizing admissions efficiency. It empowers admissions teams with a wealth of information, facilitates data-driven decision-making, and contributes to a seamless and personalized experience for applicants throughout the admissions journey.
Here’s how:
- Unified Applicant Profiles: Create comprehensive applicant profiles by integrating IVR interactions seamlessly with the CRM, allowing for a 360-degree view of each applicant’s journey.
- Real-time Data Updates: Ensure that data is updated in real-time across the CRM, eliminating manual data entry and streamlining processes like interview scheduling through the IVR.
- Data-Driven Insights: Analyze integrated data to identify trends, improve response scripts, and make informed decisions, contributing to a more efficient admissions strategy.
- Automated Follow-Ups: Automate follow-up activities based on IVR interactions, such as sending targeted emails or notifications to relevant admissions officers.
- Customized Communication: Utilize CRM data to tailor communication, providing applicants with a more personalized experience and increasing overall satisfaction.