The fundamental difference between ExtraaEdge and Zoho is the specific industries they cater to. ExtraaEdge has been an education-focused CRM provider for six years, knowing all the needs and wants of its customers. In contrast, Zoho has its feet in every industry, having its focus divided between multiple verticals.
The education industry needs customization at every level, and ExtraaEdge is dedicated to providing it. It customizes the system according to your needs, tailoring the features when necessary, and helps you upgrade your admission automation. Zoho, on the other hand, has a self-serve CRM model with customization depending on a third-party vendor. (you have to pay extra for it)
In addition to ExtraaEdge’s user-friendly single-page CRM design, the platform stands out with its commitment to excellent customer support. The ExtraaEdge team is dedicated to providing prompt and effective assistance, ensuring a smooth onboarding process for users. On the contrary, Zoho’s customer service has been criticized for being poor and inconsistent. Users have reported challenges in receiving timely and satisfactory support, which can further impede the onboarding experience.
For an insightful understanding of some major points of difference refer to the table below: