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ExtraaEdge vs. Zoho
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This comparison page is not a self-promotional tactic rather an exercise in objective analysis.
Here you will find a comprehensive overview of two well-known CRM providers available in the market. In order to help you choose the best CRM solution for your institute, we have researched and gathered information on both of these, including their features, costs, and overall value.
Price and Features
This comparison is based on the functional differences between ExtraaEdge and Zoho. It also provides an overview comparison of cost vs. capability, which can assist you in selecting the best option for your institute.
Onboarding and Support
The difference in the time taken by ExtraaEdge and Zoho to onboard and after-sales support will give an idea of the level of complexity, resources, and commitment involved in the process.
The fundamental difference between ExtraaEdge and Zoho is the specific industries they cater to. ExtraaEdge has been an education-focused CRM provider for six years, knowing all the needs and wants of its customers. In contrast, Zoho has its feet in every industry, having its focus divided between multiple verticals.
The education industry needs customization at every level, and ExtraaEdge is dedicated to providing it. It customizes the system according to your needs, tailoring the features when necessary, and helps you upgrade your admission automation. Zoho, on the other hand, has a self-serve CRM model with customization depending on a third-party vendor. (you have to pay extra for it)
In addition to ExtraaEdge’s user-friendly single-page CRM design, the platform stands out with its commitment to excellent customer support. The ExtraaEdge team is dedicated to providing prompt and effective assistance, ensuring a smooth onboarding process for users. On the contrary, Zoho’s customer service has been criticized for being poor and inconsistent. Users have reported challenges in receiving timely and satisfactory support, which can further impede the onboarding experience.
For an insightful understanding of some major points of difference refer to the table below:
 |
 |
|
|---|---|---|
| Customisation | 100% customisation available |
Customisation is dependent on a third-party vendor (with extra cost) |
| Industry expertise | Made only for education domain |
Caters to Finance, Real estate, Retail, Life Science etc. as their primary clientele |
| Resolution time | Awesome 1-hour support |
Paid support depending on the third-party vendor |
| Ease of use | Simple and very easy to use |
Good for only tech-savvy users and in-house technical teams |
| Time to go live | 2-5 days as per the complexity of the use case |
2-4 weeks depending on the third-party vendor |
| Pricing model | Product-based pricing which is simple and transparent |
Feature-based pricing model, with the additional cost required when scaling |
| Analytics and Reports | System-generated insights, over 150 Industry reports, pivoting and custom reports |
Generic reports which are chargeable based on plan |
| Data Security Measures | Advanced 256 Bit Encryption with cryptographic Hash technology and separation of concerns |
SaaS Standard Data security measures |
| Comprehensiveness | End to End simple and easy admissions processes & automation |
Limitations in customisations and adaptability for education |
| On Ground support | Yes, on-ground support is available |
No on-ground support is available |
| Customer Support | Dedicated account manager with a consultative approach |
Self-serve product with a ticketing system for limited features |
| Adoption | Quick adoption with proper training |
Self-adoption without any training |
When to choose ExtraaEdge, and when to choose Zoho
- Opt for ExtraaEdge if you are in the education sector. With six years of specialized experience, ExtraaEdge understands the unique needs of educational institutions.
- If your institution requires a high level of customization to meet specific needs, ExtraaEdge is the choice.
- If simplicity and user-friendliness are crucial for your team, ExtraaEdge’s single-page CRM design makes it easy for even non-tech-savvy users to adapt quickly.
- Choose ExtraaEdge if you need a swift onboarding process. With a dedicated team, you can go live within 2-5 days.
- If you value excellent customer support, ExtraaEdge provides a dedicated account manager with a consultative approach.
- If you seek quick adoption with proper training, ExtraaEdge ensures a smooth transition for your team.
- If your organization operates in multiple industries, Zoho might be suitable due to its broad focus. Zoho caters to finance, real estate, retail, life sciences, and more.
- If your organization has generic CRM requirements and you are okay with the third-party vendor dependency for customisation.
- If you have a more extended timeframe for implementation, Zoho typically takes 2-4 weeks to go live.
- If your team can tolerate inconsistent customer support, Zoho may be an option.
- For basic reporting without industry-specific insights, Zoho provides generic reports.
- If your team is tech-savvy and you have an in-house technical team, Zoho might be suitable. However, be prepared for self-adoption without dedicated handholding.
Our Customers 
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ExtraaEdge stood out because the product is for the education sector. Flexible & customizable that met all of our admission process requirements. An extremely competent staff, Excellent support and fantastic turnaround time are what makes ExtraaEdge unique.
Nahid Afshan - Head of Marketing, BITS Pilani, Dubai
ExtraaEdge has helped us a lot when it comes to numbers. Every year, we have grown by 2–3 times. Also, the reporting dashboard is a unique feature because, as a director, I can keep track of individual data points. The reports are presented very dynamically. I consider ExtraaEdge to be a full package, right from user friendliness to impeccable customisation.
Dr Umesh Patwardhan - Director of Admissions, Vishwakarma University
ExtraaEdge CRM helped us reduce lead duplicacy, We were able to track the lead journey from inquiries to conversions. The lead score indicator helped us prioritise the leads thus saving time. The customer success team trained our counsellors to adapt the CRM seamlessly. Overall, the conversion of leads has increased.
Anil Kumar - Head of Admissions and Marketing, KIM
See what third-party reviewers have to say about ExtraaEdge
4.4 /5
4.4 /5
4.4 /5
8.8/10
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