Ages ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.
Here are some key facts about us
Currently used by over 4000 admissions officers and 240 teams across the globe.
High growth rate.
Rapid technological advancements. In a short span of 5 years at par with some of the market leaders.
End to End education-focused, customized tools.
What we love solving for
Building advanced technology that solves specific business problems and gives the admissions team an edge over their competitors.
Creating a delightful experience for each user and team to ensure their goals are met.
Helping admissions & marketing teams grow.
Here’s what you will be doing at ExtraaEdge
Point of Contact for setting up the domain & helping Customer Success team to deliver the product
Hands-on experience in SQL language
Good understanding of JSONs – read, write & explain.
Familiarity with database management & tables structures
Familiarity with remote desktop applications and help desk software (eg. Zendesk, FreshDesk)
Diagnose and troubleshoot technical issues, including account setup and product configuration
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Maintains jovial relationships with clients
Is this someone that looks like you?
Relevant Experience and Minimum of Years 1 – 3 Years
Excellent written and verbal communications skills (English)
Excellent Troubleshooting skills, search skills, ability to approach problems logically
Excellent Customer service skills
Customer service orientation and ability to work in a team
Good interpersonal and communication skills
Excellent Soft skill, Communications skills (Voice & Email) to handle.
Traits we look for:
Samajh: Has knowledge about the work.
Neeyat: Has the willingness to give the best to the job.
Kabiliyat: Has the capability to do the job well.
Compensation:
As per industry standards for startups.
The Work Hours and Work Locations:
Work Hours: You are expected to work from 9:30 AM to 7 PM IST. Keep in mind that being a startup, you may have to stretch from time to time depending on your workload and deadlines.
Work Location: Pune (Work from Office).
Benefits of joining our organization:
We are an amazing bunch of high-performing, hungry individuals that are on the way to greatness.
A great culture and environment to thrive in while having fun.
Exposure to diverse learning opportunities.
Mentorship and coaching from founders to grow skills.
High learning & growth curve.
Certifications and Training programme.
ESOPS are offered after a certain tenure/ contribution within the organization.
Health insurance policy via Plum.
People First Organization where we believe in giving opportunity and growing constantly.
What does the recruitment process look like?
One level of an online assessment.
Interview Rounds: Once shortlisted we usually do about 2 rounds of interviews and deep reference checks.