Implementation Engineer

Full-time, Work from office | Pune

About ExtraaEdge

Ages ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.

Here are some key facts about us

  • Currently used by over 4000 admissions officers and 240 teams across the globe.
  • High growth rate.
  • Rapid technological advancements. In a short span of 5 years at par with some of the market leaders.
  • End to End education-focused, customized tools.

What we love solving for

  • Building advanced technology that solves specific business problems and gives the admissions team an edge over their competitors.
  • Creating a delightful experience for each user and team to ensure their goals are met. 
  • Helping admissions & marketing teams grow.

    Here’s what you will be doing at ExtraaEdge

    • Point of Contact for setting up the domain & helping Customer Success team to deliver the product
    • Hands-on experience in SQL language
    • Good understanding of JSONs – read, write & explain.
    • Familiarity with database management & tables structures
    • Familiarity with remote desktop applications and help desk software (eg. Zendesk, FreshDesk)
    • Diagnose and troubleshoot technical issues, including account setup and product configuration
    • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
    • Maintains jovial relationships with clients

    Is this someone that looks like you?

    • Relevant Experience and Minimum of Years 1 – 3 Years
    • Excellent written and verbal communications skills (English)
    • Excellent Troubleshooting skills, search skills, ability to approach problems logically
    • Excellent Customer service skills
    • Customer service orientation and ability to work in a team
    • Good interpersonal and communication skills
    • Excellent Soft skill, Communications skills (Voice & Email) to handle.

    Traits we look for:

    Samajh: Has knowledge about the work.

    Neeyat: Has the willingness to give the best to the job.

    Kabiliyat: Has the capability to do the job well.


    As per industry standards for startups.

    The Work Hours and Work Locations:

    Work Hours: You are expected to work from 9:30 AM to 7 PM IST. Keep in mind that being a startup, you may have to stretch from time to time depending on your workload and deadlines.

    Work Location: Pune (Work from Office).

    Benefits of joining our organization:

    • We are an amazing bunch of high-performing, hungry individuals that are on the way to greatness.
    • A great culture and environment to thrive in while having fun.
    • Exposure to diverse learning opportunities.
    • Mentorship and coaching from founders to grow skills.
    • High learning & growth curve.
    • Certifications and Training programme.
    • ESOPS are offered after a certain tenure/ contribution within the organization.
    • Health insurance policy via Plum.
    • People First Organization where we believe in giving opportunity and growing constantly.

    What does the recruitment process look like?

    • One level of an online assessment.

    • Interview Rounds: Once shortlisted we usually do about 2 rounds of interviews and deep reference checks.

    You can reach us at