About Us: We are a venture-backed, product SaaS startup that has completed its Pre-Series A round led by Pentathlon Ventures, 9 Unicorns, IAN & prominent angels. Recognized as one of the top 100 edtech companies in India and South Asia by HolonIQ, we are the most preferred admissions and marketing automation Education CRM. With a PAN India presence, we help admission teams increase, manage & predict their admissions!
You can learn more about our award-winning Sales & Marketing Automation Software here: https://www.extraaedge.com/
Purpose: Accelerating customer success journeys from onboarding to renewals.
Your mission:
Nurturing meaningful connections and fostering customer loyalty through exceptional relationship management.
Guiding customers towards seamless onboarding and successful implementation by providing tailored support, expert guidance, and comprehensive training.
Accelerating adoption and delivering exceptional support to empower customers in maximizing the value and success of our products and services.
Driving customer renewals and fueling expansion opportunities through strategic partnerships, continuous value delivery, and unwavering commitment to customer success.
Driving product excellence by actively seeking and incorporating customer feedback, fueling innovation, and shaping customer-centric solutions.
Ensuring smooth and timely invoicing and collections processes to maintain healthy financial partnerships and support sustainable business growth
You have:
1-4 years in a customer success or account management role with a strong understanding of customer success principles and strategies.
Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
Excellent problem-solving and analytical skills to identify and address customer challenges.
Ability to work collaboratively with cross-functional teams and manage multiple customer accounts simultaneously.
Strong organizational and time management abilities.
Good if you have:
Bachelor’s degree in a relevant field (Business, Marketing, or similar).
Proficiency in CRM/Enterprise software and MS Office Suite.