Ages ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.
Here are some key facts about us
Currently used by over 700 admissions officers and 250 teams across the globe.
High growth rate.
Rapid technological advancements. In a short span of 6 years at par with some of the market leaders.
End to End education-focused, customized tools.
What we love solving for
Building advanced technology that solves specific business problems and gives the admissions team an edge over their competitors.
Creating a delightful experience for each user and team to ensure their goals are met.
Helping admissions & marketing teams grow.
Here’s what you will be doing at ExtraaEdge
Lead by example; Provide 1st class customer delight experience through multiple channels
Develop and nurture customers for advocacy.
Work with clients’ aid the customer in achieving their goals.
Take data-backed decisions to enhance customer experience.
Measure KPIs for customers and agents.
Continuous analysis of support tickets for internal workflow, customer experience and team effort optimisation.
Develop a world-class self-help centre for customers.
Recruit, mentor, train and develop the team members.
Is this someone that looks like you?
Fresher or Min 1 Year of B2B Customer Support/Technical Support/Customer Deliver experience is a must.
Excellent written and verbal communication (Regional language fluency must).
We deeply value building the right culture at ExtraaEdge, and these are a few things that we look for in each hire – Strong ethical CS practices, the ability to innovate and build rapidly, Coachability, Curiosity, Ownership, Hustle, and Humility.
Must be having hands on experience on technical tools like SQL, Azure, Power BI etc.
Traits we look for:
Samajh: Has knowledge about the work.
Neeyat: Has the willingness to give the best to the job.
Kabiliyat: Has the capability to do the job well.
As per industry standards for startups.
The Work Hours and Work Locations:
Work Hours: You are expected to work from 9:30 AM to 7 PM IST. Keep in mind that being a startup, you may have to stretch from time to time depending on your workload and deadlines.
Work Location: Pune
Benefits of joining our organization:
We are an amazing bunch of high-performing, hungry individuals that are on the way to greatness.
A great culture and environment to thrive in while having fun.
Exposure to diverse learning opportunities.
Mentorship and coaching from founders to grow skills.
High learning & growth curve.
Certifications and Training programme.
ESOPS are offered after a certain tenure/ contribution within the organization.
Health insurance policy via Plum.
People First Organization where we believe in giving opportunity and growing constantly.
What does the recruitment process look like?
1st Online Interview/F2F Interview with Team Leader
2nd Online/F2F Interview with AVP (Depends on the profile or may skip)