Customer Delight

Full-time | Pune

About ExtraaEdge

Ages ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.

Here are some key facts about us

  • Currently used by over 700 admissions officers and 250 teams across the globe.
  • High growth rate.
  • Rapid technological advancements. In a short span of 6 years at par with some of the market leaders.
  • End to End education-focused, customized tools.

What we love solving for

  • Building advanced technology that solves specific business problems and gives the admissions team an edge over their competitors.
  • Creating a delightful experience for each user and team to ensure their goals are met. 
  • Helping admissions & marketing teams grow.

    Here’s what you will be doing at ExtraaEdge

    • Lead by example; Provide 1st class customer delight experience through multiple channels
    • Develop and nurture customers for advocacy.
    • Work with clients’ aid the customer in achieving their goals.
    • Advocate customer needs/issues cross-departmentally.
    • Take data-backed decisions to enhance customer experience.
    • Measure KPIs for customers and agents.
    • Continuous analysis of support tickets for internal workflow, customer experience and team effort optimisation.
    • Develop a world-class self-help centre for customers.
    • Recruit, mentor, train and develop the team members.

    Is this someone that looks like you?

    • Fresher or Min 1 Year of B2B Customer Support/Technical Support/Customer Deliver experience is a must.
    • Excellent written and verbal communication (Regional language fluency must).
    • We deeply value building the right culture at ExtraaEdge, and these are a few things that we look for in each hire – Strong ethical CS practices, the ability to innovate and build rapidly, Coachability, Curiosity, Ownership, Hustle, and Humility.
    • Must be having hands on experience on technical tools like SQL, Azure, Power BI etc.

    Traits we look for:

    Samajh: Has knowledge about the work.

    Neeyat: Has the willingness to give the best to the job.

    Kabiliyat: Has the capability to do the job well.


    As per industry standards for startups.

    The Work Hours and Work Locations:

    Work Hours: You are expected to work from 9:30 AM to 7 PM IST. Keep in mind that being a startup, you may have to stretch from time to time depending on your workload and deadlines.

    Work Location: Pune

    Benefits of joining our organization:

    • We are an amazing bunch of high-performing, hungry individuals that are on the way to greatness.
    • A great culture and environment to thrive in while having fun.
    • Exposure to diverse learning opportunities.
    • Mentorship and coaching from founders to grow skills.
    • High learning & growth curve.
    • Certifications and Training programme.
    • ESOPS are offered after a certain tenure/ contribution within the organization.
    • Health insurance policy via Plum.
    • People First Organization where we believe in giving opportunity and growing constantly.

    What does the recruitment process look like?

    • Resume Screening 
    • 1st Online Interview/F2F Interview with Team Leader
    • 2nd Online/F2F Interview with AVP (Depends on the profile or may skip)
    • 3rd Online/F2F Interview with Co-founders
    • Reference Checks (Must!)