Customer Success

About ExtraaEdge

Ages ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.

Here are some key facts about us

• Currently used by over 4000 admissions officers and 240 teams across the globe.
• High growth rate.
• Rapid technological advancements. In a short span of 5 years at par with some of the market leaders.
• End to End education-focused, customized tools.

What we love solving for

• Building advanced technology that solves specific business problems and gives the admissions team an edge over their competitors.
• Creating a delightful experience for each user and team to ensure their goals are met. 
• Helping admissions & marketing teams grow.

Here’s what you will be doing at ExtraaEdge

• Own overall relationship with assigned clients, which include: Client. Onboarding, increasing adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product.
• Develop and nurture customers for advocacy.
• Work with clients’ aid the customer in achieving their goals.
• Work to identify and/or develop up-sell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Build relationships to further upsell/ generate references & testimonials
• Accountable for the overall health of a Customer

Is this someone that looks like you?

•  At least 1 Year of B2B Customer Success experience is a must.
• Excellent written and verbal communication (Regional language fluency must)
• We deeply value building the right culture at ExtraaEdge, and these are a few things that we look for in each hire – Strong ethical CS practices, the ability to innovate and build rapidly, Coachability, Curiosity, Ownership, Hustle, and Humility
• Having technical experience will be a good add-on
• Should be open for travels at customer locations

Traits we look for:

Samajh: Has knowledge about the work.

Neeyat: Has the willingness to give the best to the job.

Kabiliyat: Has the capability to do the job well.

Compensation:

As per industry standards for startups.

The Work Hours and Work Locations:

Work Hours: You are expected to work from 9:30 AM to 7 PM IST. Keep in mind that being a startup, you may have to stretch from time to time depending on your workload and deadlines.

Work Location: Pune, Mumbai, Bengaluru, Hyderabad and Delhi

Benefits of joining our organization:

• We are an amazing bunch of high-performing, hungry individuals that are on the way to greatness.
• A great culture and environment to thrive in while having fun.
• Exposure to diverse learning opportunities.
• Mentorship and coaching from founders to grow skills.
• High learning & growth curve.
• Certifications and Training programme.
• ESOPS are offered after a certain tenure/ contribution within the organization.
• Health insurance policy via Plum.
• People First Organization where we believe in giving opportunity and growing constantly.

What does the recruitment process look like?

• Resume Screening 
• 1st Online Interview/F2F Interview with AVP Customer Success 
• 2nd Online/F2F Interview with Functional Leaders  (Depends on the profile or may skip)
• 3rd Online/F2F Interview with Co-founders
• Reference Checks (Must!)